Return of defective goods to Wildberries: how to proceed?

Although internet shopping can be convenient, there are occasionally drawbacks. One frequent problem is getting faulty products. You’re not alone if you’ve ever ordered fabrics or apparel from Wildberries and discovered that the item was defective or of poor quality.

Returning damaged goods may seem difficult, but knowing the procedure can make it much simpler. You have the right to receive what you paid for, regardless of whether there is a defective zipper, a ripped seam, or an undesired stain.

If your order doesn’t live up to your expectations, this article will walk you through the return process for wildberries step-by-step so you know exactly what to do. We can help you with everything from submitting a claim to receiving your money back.

It’s crucial to adhere to a simple procedure when returning defective items to Wildberries: take pictures of the issue, submit a return request via your personal account on their website or app, and select a convenient return option, like a drop-off location or courier service. To help you avoid any problems, make sure you meet the return window and include all original packaging and tags.

What is "marriage"?

We will explain in this review what to do in the event that a defective product is delivered to Wildberries. The market is filled with a wide variety of goods; you can find anything from furniture to garden tools, spoons and forks to apparel for kids. The majority of these items are up to standard in terms of quality, but occasionally something bad happens.

Items that are defective are those that have some manufacturing flaws, or they are of insufficient quality. Consider a fork with a single tooth missing or a mug without a handle. These are, of course, merely simplified instances. Just keep in mind that a discrepancy between an item and the manufacturer’s specified parameters is considered a defect.

The application process

Now, let’s get to the important portion of our review: how can a defective item be returned to Wildberries after being purchased? First and foremost, if the items you received are of poor quality, you do not have to give them to the courier or a pick-up point employee right away. In this case, the cost of the return will be borne by you.

You do not want to pay for something that you will not be able to return, we are positive of that. As a result, you must handle the matter of submitting an application responsibly.

We will use the desktop version of the product to demonstrate how to return a defective one to Wildberries, but the application has all the required features as well. It’s okay if using the mobile version is more convenient for you.

• Go to your personal account and log in;
• Find the profile icon at the top right – click on it;
• In the panel that opens, look for the "Appeals" tab;

• After that, switch to the "Product Check" section;
• Click the purple "Create an application" button.

We will discuss how to return a defective product to Wildberries in this section. In order to ensure that the form is carefully reviewed rather than rejected, you must fill it out completely and accurately.

• As soon as you click on the application form button, a list of your purchases will appear on the screen – you just need to select the product;
• You can find this item manually, or you can use the search bar at the top right;
• As soon as the desired product is selected, an additional form will open.

If you provide a detailed description of the defects you found, Wildberries will handle the return of any defective products you may have purchased. You must perform the following in order to do this:

• Upload photos that show in as much detail as possible why the product does not meet quality requirements;
• At a minimum, you need to upload one photo, at most – ten. You cannot send an application without any photos at all;
• Below you can also attach a video demonstrating the defects (only one);
• At the very bottom of the form is a text field. Describe in detail what, in your opinion, the identified defects are;
• When you finish filling out, click on the "Submit" button.

Here’s how to complete an application; all that’s left to do is wait.

Let’s talk briefly about the specifications for uploaded pictures. This is crucial since the images will serve as the basis for the check!

• The pictures should be bright enough and clear, not darkened;
• The item should be in focus, not blurred, the markings should be clearly visible;
• Take a general photo of the product as a whole, as well as a close-up of the sewn-in tag. If there is a package with a barcode, remove the barcode itself;
• Photograph the defect so that it can be clearly seen.

It takes some time to return defective goods to Wildberries after payment; we’ll explain this below.

Established terms

First and foremost, it’s crucial to remember that the buyer has the full warranty period to return the goods. The warranty period is normally determined by the seller; in the event that this is not the case, it is equivalent to two years from the date of purchase.

How long after it is registered is an application for a return of defective goods on Wildberries considered? It is required of the seller to reply no later than seven working days!

What to do next?

There are two possible outcomes once the seller has reviewed your application after you have submitted it.

1. Your application has been approved by the seller.

This place has an easy-to-understand layout. Simply take the products and head to the closest pick-up location if the manufacturer has acknowledged that the products are defective.

It’s simple to do this; just give the employee the items, state your last name, and the code.

2. The vendor has turned you down

Another, less pleasant choice is to find out what to do in the event that the seller rejects the application. You might not do this, but you can accept this choice.

You can and should defend your rights if you are confident in your position. If Wildberries declines to accept damaged merchandise, you should speak with an impartial appraiser!

Inadequate-quality products need to be examined independently. You can upload the results to your personal account and obtain justice if the examination finds you to be correct.

If you withdraw money for the purpose of returning to Weildberris for marriage, the seller will be required to reimburse you for the amount you spent on the goods in addition to covering all of the expenses related to the independent examination.

A brief note regarding the location of the faulty products on Wildberry. Items will be returned to the seller and removed from the sale if you comply with all regulations. The spoiled goods will be given to the next customer if you choose not to do this and instead just return them. Nobody in the warehouse will recognize marriage!

Although handling faulty products from Wildberries can be annoying, following the right procedures streamlines the procedure. To make sure you meet the return deadlines, always review the return policy and take prompt action.

To begin the return process, first take pictures or videos of the defect and then get in touch with customer service. Whether you have to arrange for a pickup or ship the item back, make sure you carefully follow the instructions.

You can obtain your refund or replacement more quickly if you are aware of your rights and have the required paperwork ready.

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