Was there ever a time you wrote a review on Wildberries only to have it disappear? When you take the time to express your opinions about a product, it can be frustrating when they seem to disappear out of thin air.
You’re not the only one who has noticed that your review is missing. This problem is faced by many users, who ponder why their feedback isn’t displayed on the platform. Knowing why reviews vanish is crucial, whether you’re attempting to assist other customers or just want your voice to be heard.
This post will discuss the potential causes of your Wildberries review’s absence as well as your options for resolution.
| Reason | Description |
| Moderation | Reviews often undergo a moderation process. If your review doesn"t follow the guidelines, it might not be displayed. |
| System Delay | Sometimes, reviews take time to appear due to technical issues or delays in the system. |
| Content Violation | If your review contains inappropriate language or content, it may be removed. |
| Technical Glitch | Occasionally, reviews might disappear due to a technical glitch on the platform. |
Internet problems
When you visit the marketplace, you notice that the Wildberries application’s reviews and questions have vanished. Anyone can experience this; the important thing is to try to solve the situation rather than become alarmed.
First and foremost, you should be concerned about the speed (and existence) of your Internet connection. There might be issues with the application if you are not connected to the network or if your connection is erratic. That’s the reason your rating and comment section vanished, making them inoperable!
How can this be resolved? We advise taking the following action as opposed to being depressed over "I can’t see the comments":
- Try rebooting your device (you can simply put your phone into airplane mode);
- Close all unused programs and tabs in the browser;
- Switch from a mobile network to a wireless one or vice versa;
- Restart the router or router;
- Make sure that there are enough funds in the account;
- Check the remaining traffic according to the tariff (if you do not have unlimited).
If the browser does not display the reviews on Wildberries, you can follow the same instructions. All-encompassing techniques!
Nothing is beneficial? Next, attempt getting in touch with your provider’s or mobile operator’s support staff. Naturally, you shouldn’t question them about the whereabouts of the deleted customer reviews on Wildberries. Simply inform them of the connection issues, and they will assist in reestablishing the network connection and offer you expert advice!
Technical failures
A common technical malfunction could be another explanation for why customer reviews on Wildberries have vanished. First of all, mistakes and glitches happen to everyone. Second, there are occasions when the application and website require planned maintenance.
In the event that you have refreshed the page or application and still see no improvement, it’s possible that internal malfunctions are the reason behind the disappearance of the Wildberries reviews and questions.
You, as an average user, have no control over the situation, so please wait patiently. You will be able to use the full version of the application or website once more after the developers have eventually fixed all of the issues.
Difficulties with moderation
Though you are certain that you left a review on the product card, why does it not appear? At times, moderation becomes crucial, with every comment undergoing verification. Maybe the system "did not like" your rating for some reason?
The marketplace uses automatic moderation rather than manual moderation; specialized software performs the verification. As a result, there’s a big chance for mistakes!
The precise verification parameters are unknown. The system might disregard reviews from actual customers outlining the benefits and drawbacks of the item they bought in favor of custom reviews.
It’s important to consider if Wildberries is the only place where your reviews are hidden. Recognized that nearly all of your ratings have been removed? When you rate a product, it’s possible that you’re not formulating your comment correctly. Use the tips we provided in our article on how to write a review correctly.
When your thoughtful review of Wildberries disappears, it’s aggravating, particularly if you took the time to write it. There are a number of reasons why this could occur, including technical difficulties, content guidelines, or platform moderation. You can determine whether to rewrite and resubmit your review or troubleshoot the problem by being aware of these possibilities.
Even though it could be discouraging, it’s crucial to keep in mind that many reviews do eventually surface. Should your review not appear immediately, you might want to check back at a later time. You can always get in touch with Wildberries customer service if you need clarification in the interim.
In the end, your input matters, and it can still improve the platform’s overall user experience even if it isn’t immediately apparent.
Your review on Wildberries may have been removed for breaking the platform’s rules, there may have been a technical issue, or moderation took longer than expected. You can determine what happened to your feedback and what to do next by being aware of these common problems.
