It can be annoying to have trouble seeing photos on Wildberries, especially if you’re trying to buy something. You might not be able to view the details of the products you’re interested in due to a technical malfunction or browser bug.
You’re not the only one who is having trouble with this. Numerous users have encountered issues with images on the platform not loading correctly. Gaining insight into the causes of this can aid in troubleshooting and solution finding.
This post will discuss the typical causes of this problem and offer some helpful advice on how to view those elusive photos on Wildberries.
- Internet problems
- The application or browser has not been updated for a long time
- You need to change your browser settings
- No photos
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Internet problems
The primary cause of Wildberries’ inability to display product images is network connectivity issues. Furthermore, this problem affects both the desktop and mobile applications. Ultimately, the images won’t load if your device isn’t connected to the network or if the connection is spotty or erratic.
Checking the connection is simple: just open an application that requires an Internet connection or any other page in the browser. If you realize that the reason why images won’t load on Wildberries isn’t a network, just get in touch with your provider’s or mobile operator’s support staff.
You have additional options for handling the issue in the event that there is no network at all or a very slow connection.
- Restart your mobile device or put it in airplane mode;
- Restart the router or router;
- Switch from a mobile network to a wireless one or vice versa;
- Make sure that there are enough funds in the account;
- Check the remaining traffic according to the tariff: have you exhausted the package.
There are additional explanations for why product images are not displayed on Wildberries; if your Internet connection is strong, proceed to the second section of the review!
The application or browser has not been updated for a long time
Depending on how you use the marketplace, an outdated browser or mobile application is frequently the cause of issues loading and displaying specific types of data.
For instance, the mobile application for Wildberries does not allow you to load pictures, but everything functions perfectly on the computer. Conversely, you can view all of the photos on your smartphone, but when you open the browser, white rectangles appear in front of you.
Installing updates (if there is a new version available) will solve the issue when Wildberries is unable to display pictures.
This is how it’s done on smartphones:
- Open Google Play or App Store;
- Enter the name of the application in the search bar;
- Or find the marketplace in the list of installed applications;
- Click the "Update" button opposite the name – if there is one.
After that, give it a few minutes to update; the speed at which it does so will depend on your Internet connection.
Update Wildberry as well if the browser does not display images:
- Find the “Settings” section;
- Go to the "About Browser" or similar tab;
- Click on the “Check for updates” button;
- If a new version is available, click on the install button.
Please be aware that the browser instructions are generic and that you should consider the unique UI features of each browser.
You need to change your browser settings
Sometimes a simple update isn’t the only solution to the problem of why photos on Wildberries don’t load. Could it be that you accidentally or purposely turned off the ability to view images in your web browser’s settings?
You must review the parameters and make any necessary changes. Using Yandex as an example, we’ll explain what to do if the browser in Wildberries does not display images:
- Click on the three stripes in the top right;
- Go to the "Settings" section;
- In the panel on the left, select the "Sites" tab;
- Scroll down the menu to the "Advanced settings" icon;
- Find the "Display images" block;
- Make sure that the "Allowed" option is activated.
Similar configurations are available in other web browsers; the guidelines are provided as an illustration; you can modify them to suit your browser.
No photos
The fact that these images aren’t in the product card is another clear explanation for why they aren’t loading on Wildberries. Put another way, you have already opened the page and are seeing those same white rectangles, and the seller hasn’t had time to load the pictures.
You just need to wait; there is nothing at all to worry about in this situation. We are confident that eventually the images will get past moderation and the issue of them not appearing will be resolved.
Reason | Solution |
Slow internet connection | Check your connection and try refreshing the page |
Browser cache issues | Clear your browser cache and restart the browser |
Outdated browser version | Update your browser to the latest version |
Temporary server issues | Wait for a while and try again later |
Browser extensions blocking content | Disable extensions and try reloading the page |
There are a few possible reasons why you might be having problems viewing photos on Wildberries, including a sluggish internet connection, an out-of-date browser, or even problems with the app itself. The first step in fixing the issue is to check for these potential issues.
Frequently, the issue can be resolved by updating your browser or app, cleaning your cache, or even trying a different device. It might be necessary to contact Wildberries support if none of these solutions work.
You ought to be able to view photos on Wildberries without any problems if you take care of the potential causes and give these fixes a shot. Your shopping experience will run more smoothly and enjoyably as a result.
There are a few reasons why you might be having problems viewing photos on Wildberries, including a sluggish internet connection, bugs in the app, or out-of-date software. Try refreshing the page, deleting the cache in your browser, or updating the app to fix this. Try visiting the website with a different browser or from a different device if that doesn’t resolve the issue.