Online shopping can be very handy, but what happens if your order doesn’t show up? You’re probably annoyed and unsure of what to do next if you’ve been waiting for a package from Wildberries that hasn’t arrived.
Remain calm; you are not by yourself. This problem affects a lot of shoppers, but there are solutions available. You can handle the situation with confidence if you know your options, whether it’s finding the missing package or obtaining a refund.
We’ll guide you through what to do in this post if your order for Wildberries hasn’t arrived so you can manage the situation effectively and receive the satisfaction you deserve.
| Problem | What to Do |
| The order hasn"t arrived by the expected date | Check the order status in your Wildberries account |
| The tracking information hasn"t updated | Contact Wildberries customer support for an update |
| The package is marked as delivered, but you haven"t received it | Check with neighbors or your local post office, then report the issue to Wildberries |
| The item was delivered to the wrong address | Report the mistake to Wildberries and request a resolution |
- How to check the delivery status?
- Why goods are delayed?
- Problems in the warehouse and logistics difficulties
- The seller is to blame
- Why the courier does not arrive?
- Video on the topic
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- How to exchange a product if it does not fit or you do not like it in 2025?
- How to Cancel an order on Wildberries if you have already paid
How to check the delivery status?
Should your Wildberries order arrive late, should you notify technical support or sound the alarm? We will keep you informed at every step, and we will arrange everything neatly.
First of all, it should be mentioned that delivery standards are not standardized. The market is not required to "meet" any specific deadlines. This makes sense generally speaking because there are numerous variables that affect delivery. The ones that count are whether or not goods are available in a specific warehouse, how far away this warehouse is, and how quickly logistics can be set up.
This is typically the response when someone asks why Wildberries’ products did not arrive on schedule. Let’s examine where, how, and how to track the delivery status and estimated receipt date.
Within the mobile app:
- Open the application and click on the profile icon at the bottom right;
- The topmost block on the page is “Deliveries”, click;
- Look for the desired product on the screen and click on the status under the photo to see detailed information.
- Log in to your personal account and log in;
- Click on the "Delivery" icon in the upper right corner;
- In the list of ordered goods, look for the card of the desired item, click on the status – and see the details.
Usually, the estimated planned delivery date is displayed here. Recall that we will require this information at a later time!
Why goods are delayed?
And do products from Wildberries never arrive? Yes, it does occasionally happen. Buyers typically experience delays in the delivery of their paid purchases.
Problems in the warehouse and logistics difficulties
The first and most evident response to the query of why Wildberries’ products never show up is the challenges associated with creating an order in the warehouse. It is impossible to eliminate the human element and the overall workload of a specific order processing center.
This category may also include the distance between the warehouse and your residence. When a customer orders something that can only be found on the other side of the nation, delivery will inevitably take a while.
Sometimes logistical issues prevent Wildberries from sending an order. For instance, there isn’t enough merchandise or there isn’t cargo transportation in the necessary direction. Occasionally, inclement weather or a lack of drivers cause disruptions.
What should I do if Wildberries fails to deliver the purchased items on schedule? To submit a request, you must write to the support service. First off, a support agent can help you and provide you with an estimated delivery date for the goods. Second, if the problems are severe, you will both draft a search request to help advance the situation.
The seller is to blame
Additionally, there are instances where the Wildberries seller fails to deliver the merchandise. The issue here is that the seller himself is unable to provide the service; you should not place the blame on the logistics, warehouse, or personnel of the pick-up locations.
The explanations differ; for instance, the balances are not displayed correctly. You paid for an item that isn’t actually available. Alternatively, the product may be in stock but not meet the stated specifications; for example, it may be a different size, color, or level of completeness.
If Wildberries fails to deliver the goods because of the seller’s fault, what should you do? Most likely, your personal account will just have a buy cancellation button. The seller will only provide the information to the marketplace representative; they won’t get in touch with you personally. Following this, the money will be refunded to the account and the delivery will be canceled.
Why the courier does not arrive?
It is worthwhile to discuss this scenario separately: the items are delivered to the desired city and are prepared for pickup, but the Wildberries courier fails to show up for some reason.
You have to get in touch with the courier directly if this occurs. The person bringing your purchases will have contact details in your personal account on the day of the scheduled delivery (to your home). Simply browse the "Deliveries" area and select the "More details…" option.
You can use the mobile number provided here to get in touch with the courier and ask any questions you may have regarding the delivery of your ordered items.
Remain composed and check the details of your order in your account if your Wildberries order has not arrived. Tracking data frequently offers hints as to the package’s location and any delays.
Next, get in touch with customer service at Wildberries. They can provide information about the status of your order and help you with the next steps, like setting up a replacement or asking for a refund.
Additionally, it’s a good idea to review any correspondence from Wildberries. Sometimes problems come up that you have to take action on, like verifying your delivery address or credit card information.
Never forget that you’re not in this situation alone. Similar problems are encountered by many customers, and standard operating procedures are in place to address them. You can resolve your issue and possibly get your goods or a refund quickly by taking the appropriate actions.
It can be annoying when your order from Wildberries doesn’t arrive, but there are simple things you can do to make things right. For updates, start by reviewing the tracking details and getting in touch with customer support. If that still doesn’t resolve the problem, you can take the matter further by contacting consumer protection organizations or submitting a complaint via the Wildberries platform. You will have a better chance of receiving a refund or the items you ordered if you are aware of your rights and take prompt action.
