It can be very annoying to keep waiting for a verification code from Wildberries that never shows up. Your plans may come to an abrupt halt if you’re attempting to place an order, log into your account, or verify certain details.
This problem may be caused by a number of things, such as network difficulties or problems with your email or phone settings. But don’t worry, there are doable actions you can take to get that code sent to you and resolve the issue.
It can be annoying if the Wildberries verification code never shows up, but there are a few easy steps you can do to fix the problem right away. Simple first steps include making sure you entered the correct number, checking your phone’s signal, and searching for the code in blocked or spam messages. You can recover access to your account by getting in touch with customer service or attempting an alternate verification method if the issue continues.
- Ban on SMS from short numbers
- Incorrect number
- Phone lost network
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- SMS \ SMS with the confirmation code does not come to the phone?
Ban on SMS from short numbers
The most likely explanation for why an SMS from Wildberries without a confirmation code does not arrive is that your phone is blocking incoming calls from short numbers. This service is provided by an operator; occasionally, the default tariff covers it.
Don’t worry, there is a simple solution! If you do not receive the Wildberries code on your phone, follow these steps:
- Look into your operator"s personal account via the mobile app;
- Find the tab with available services, open the "Connected" section;
- See if there is an option there that blocks short numbers.
Note that depending on which operator you are connected to, the menu item names may vary and the instructions provided may not be entirely accurate.
Here’s the reason why Wildberries isn’t sending the code, if you were able to connect to the service. Simply follow the on-screen instructions to disable the option now.
If you were unable to complete the task yourself? Make contact with the operator’s support service (using the mobile app is the most convenient option), explain the circumstances, and request assistance.
If you are not receiving SMS messages from Wildberries to verify a debit from your bank account or to log in to your account, this solution may be of interest to you. The issue might be "on the side" of the operator in either scenario.
Incorrect number
Let’s now attempt to determine why the Wildberries login code is not received; typically, these issues do not occur when a confirmation code is involved. As you are aware, authorization for your personal account happens through a mobile device; a login and password are not required.
Simply enter your phone number to receive an SMS message, and then use the code that appears in a special window to enter it. And that’s it—so easy! But occasionally, users run into issues.
What should you do if your mobile device does not receive the Wildberries authorization code? It is possible for a user to enter their phone number incorrectly, so please make sure it is the one you registered. It is very simple to inadvertently type the wrong key or mix up a few digits; even a small error can cause the mobile number to completely alter.
Important: entering the country code is a common source of difficulty for users. Remind yourself that all mobile phone numbers in Russia begin with +7.
Phone lost network
Occasionally, issues with connecting to the mobile network prevent the Wildberries confirmation code from appearing on the phone. Please be aware that we are discussing mobile communications, not the Internet, but rather the capacity to make and receive calls and messages.
What might be the cause? Generally speaking, these situations are independent of the user:
- Weather conditions – for example, rain or strong wind;
- Features of development;
- Radio interference from other devices;
- Difficulty in passing the signal due to the location;
- Overload of cell towers.
What should I do if I can’t get the Wildberries code because I can’t connect to the network? There aren’t many options; you can either wait or try moving to see if you can find a signal.
Remember that there are more challenges involved in connecting to a mobile network than just these. Should there be insufficient funds in the account, your smartphone may "lose" the network. In cases where a client’s balance drops to zero or goes "into the minus," many operators even go so far as to block incoming calls and messages.
Checking the status of your account is very simple; just use the mobile application to view your personal account or dial a specific USSD command. If the account is truly underfunded, top it off using any convenient method.
Possible Issue | Solution |
Wrong phone number | Check and update your phone number in the Wildberries account settings. |
SMS blocked by your carrier | Contact your mobile carrier to ensure that SMS from Wildberries isn"t blocked. |
Weak network signal | Move to an area with better network coverage and try again. |
Phone storage full | Delete unnecessary messages or apps to free up space on your phone. |
App issue | Restart the Wildberries app or reinstall it to see if the issue is resolved. |
If you don’t receive the code from Wildberries, it’s usually the result of common problems like incorrect contact information, network issues, or platform bugs. Taking care of these problems frequently results in a speedy solution.
Delays can be avoided by double-checking your contact details and making sure your phone and email are operational. Getting in touch with Wildberries’ customer service is a wise course of action if the issue continues.
You may keep having a seamless shopping experience on Wildberries by being proactive and following these easy steps.