Although ordering products online can be very convenient, occasionally they just don’t fit. Returns are a normal part of shopping online, whether the item is the wrong size, color, or just not what you expected. Understanding the return procedure is essential if you’ve bought something from Lamoda and need to send it back to make sure everything goes according to plan.
Returning items to Lamoda is usually simple, but in order to prevent any problems, make sure you follow the instructions precisely. This guide will assist you with the return process by outlining important information and pointers that will make it easy for you to receive your refund or exchange.
You can ensure that your return is handled promptly and effectively and free up your time to find something else that’s perfect for you by being aware of the guidelines and following through on the required actions.
- Is it possible to return the goods
- Return conditions
- How to return goods
- Online
- Manually
- Where can I apply for a return
- How long does it take to return money
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Is it possible to return the goods
There are two window of opportunity for Lamoda order returns:
- 14 days – relevant for items that are of appropriate quality. The reason for the return may be an unsuitable color, size, style, appearance, etc. d. In this case, you can arrange a return of the Lamoda product through a pick-up point or in other ways. We will dwell on this issue below.
- 30 days is the period established for returning the goods in case of their inadequate quality. This period is a warranty period and allows you to return any purchased item. Any product defect may be the reason. In this case, the return of goods at Lamoda pick-up points occurs according to the standard scheme.
It is essential to consider the terms of the online store and adhere to the instructions step-by-step in the event of any of the previously mentioned issues (the item did not fit or is defective).
Return conditions
It is important to consider the return to Lamoda conditions before beginning the process. Important points
- Term — 14 or 30 days for goods of proper and improper quality, respectively.
- Preservation of consumer properties and presentation of the goods.
- Absence of traces of use and application.
- Preservation of the "original" packaging and its integrity.
- Availability of an application filled out by hand and back.
- Correct choice of delivery method. The easiest way to figure out how to return goods to Lamoda through PickPoint back or do it through Russian Post. In these cases, you can do without a QR code and passport. Some items can only be returned by Russian Post, and jewelry – DPD. In other cases, you can arrange a return to Lamoda through a post office, at Pick Point and Lamoda pick-up points, by Russian Post.
If you follow the right procedures, make sure all tags and receipts are intact, the item is in its original condition, and you meet the return deadlines, returning items to Lamoda can be easy and hassle-free. You can stay out of trouble and easily receive your refund or exchange if you follow the instructions in the book.
How to return goods
After receiving the goods, there are two ways to complete the application: manually or online. Let’s examine each of the possibilities.
Online
Using the online sample to complete a return application for Lamoda is the simplest method. Take these actions to accomplish this:
- Go to the Lamoda website.ru.
- Click on the "Login" button at the top right.
- Log in using your email or social network.
- Select "My orders" in the "Profile" section.
- Select the order with the product you want to return.
- Click on the "More about the order" button.
- Click on the "Make a return" button on the Lamoda page.
- Select the items that do not fit and indicate the reason.
- Indicate the method of receiving funds – by mail or through a bank.
- Enter data in all fields.
- Click "Send".
- Receive an application by email, after which you need to download the Lamoda return application form, print it out and attach it to the product.
Manually
Alternatively, the application form can be completed by hand. The website lamoda.ru/help/article/obrazets-zapolneniya-zayavleniya-na-vozvrat-ru/ has comprehensive information on this topic. If you don’t have a personal account or can’t print an application, you can fill out the return form with the information you want to enter or use the example to write one by hand. Taking a ready-made form at Lamoda pick-up locations is an additional option.
Where can I apply for a return
Applying for a Lamoda return can be done via the application or the official website. Because it is more convenient in terms of filling, the second option is better. Furthermore, it’s possible that the Lamoda program for smartphones won’t allow online application submission.
Regarding the locations where you can fix the problem, there are numerous:
- Peak Point. Free option. Does not allow you to return items from the brands Stradivarius, Bershka, Oysho, Pull&Bear, and Massimo Dutti.
- Russian Post. Requires payment, but allows you to issue a return of all types of goods, except jewelry.
- Lamoda pick-up point. Free option, but not available in all cities. You can check the availability of a return point for goods in the Lamoda online store at the following link – lamoda.ru/delivery/?from=footer.
- DPD courier service – available only for jewelry.
How long does it take to return money
How long does Lamoda need to receive money is a question that is frequently asked. Ten calendar days are the terms set forth by the online store’s administration. As soon as the goods arrive at the warehouse, the countdown starts. A message is received with information regarding the goods being received at the address.
In addition, clients in Lamoda have two options for returning merchandise: via postal or bank transfer. Less time is spent on the first choice. In the event that the order was paid for in advance, the funds are credited to the original account. It typically takes three to five days for credit to be applied. Rarely, the procedure might take ten days.
| Step | Description |
| Check the return policy | Review Lamoda"s return policy to ensure your item is eligible for return. |
| Prepare the item | Make sure the item is unworn, in its original packaging, and has all tags attached. |
| Fill out the return form | Complete the return form provided by Lamoda, including all required details. |
| Package the item | Carefully pack the item in the original box or a secure package to avoid damage during transit. |
| Send the package | Follow Lamoda"s instructions for shipping the return, using their preferred carrier if specified. |
| Track the return | Keep the tracking number to monitor the return process until it"s received by Lamoda. |
| Wait for the refund | Once Lamoda processes the return, expect the refund within the timeframe outlined in their policy. |
Items returned to Lamoda don’t have to be difficult to handle. You can guarantee a flawless procedure with no room for problems by adhering to the guidelines.
Don’t forget to save the original receipts, tags, and packaging. Often, these little things hold the secret to a successful return.
Finally, if you have any queries or worries, don’t be afraid to contact Lamoda’s customer service. They are available to assist you during the procedure.
