When the app or website simply won’t load when you’re ready to shop or check your orders on Wildberries, it’s annoying. These problems can be really annoying, whether you’re having trouble logging in or are experiencing constant screen loads.
These issues could be caused by a number of common causes, such as server outages or problems with internet connections. Gaining insight into the potential cause of the issue can speed up your return to the internet.
We’ll dissect the possible reasons in this post and offer some easy solutions so you can resume browsing and purchasing on Wildberries without any problems.
| Possible Issue | Explanation |
| Poor Internet Connection | If your connection is unstable, Wildberries may not load properly. |
| App Glitch or Bug | The app might have a temporary glitch; try restarting it or clearing the cache. |
| Server Issues | Wildberries could be experiencing server problems; wait a while and try again. |
| Outdated App Version | An older app version may cause issues; update it from your app store. |
| Device Compatibility | Your device might not fully support the app, leading to loading problems. |
- No network connection
- You need to update your browser or application
- Lack of RAM
- Video on the topic
- How to register in Wildberries
- Wildberris does not work?
- I can’t do Zaitti on the Valberis account? What is the reason? How to fix it? adviсe
- Wildberries does not work. What to do? Supplier"s personal account. Wildberryz News 2025
- How to restore access to the personal account Wildberris
- How to restore access to Weildberris.
No network connection
The most frequent issue when trying to access your Wildberries account is that you can’t connect to the network (or your speed is very slow).
The user can do some tasks independently; we’ll perform preliminary diagnostics and take some action:
- Restart your computer (or at least restart your browser);
- Restart your router or router;
- Check the remaining traffic in your personal account if you do not have an unlimited tariff.
Similarly, if your smartphone’s Wildberries app won’t open, make sure your network connection is stable. First, check to see if the data transfer option is enabled at all by opening the quick access panel (you can usually just swipe down from top to bottom even on a locked screen).
If you are online but Wildberries isn’t functioning, try these steps:
- Restart your phone or put it in airplane mode;
- Try switching from a mobile network to a wireless one (or vice versa);
- Make sure that there is enough money on your account;
- Check the remaining traffic according to your tariff – maybe you have run out of gigabytes.
Nothing is beneficial? You must get in touch with your mobile operator’s or Internet provider’s support team for both the desktop and mobile application versions.
You need to update your browser or application
I am unable to access my personal Wildberries account. If you are using the desktop version, we advise you to see if your browser has been updated recently. In actuality, some websites may become inaccessible due to an outdated version of the program, and the web browser’s functionality will generally deteriorate.
We offer broad guidelines. Please be aware that depending on the browser you are using, the names of the menu items and where they appear in the interface may vary:
- Find the icon in the form of three stripes at the top right;
- Click – from the drop-down menu, select the "About browser" tab;
- Then click on the "Check for updates" icon.
The screen will show details about the installed version as well as information about updates that are available. Click on the corresponding icon to see if there is an update available.
Are you wondering why your mobile device won’t let me log into my Wildberries account? Even though we’re talking about a mobile application right now, updating is still a problem for smartphones.
Since installation is so easy and quick, we do not advise putting off this problem. Now check for updates:
- Open the Google Play or App Store (depending on your device);
- Enter the name of the marketplace in the search bar – or find it in the list of installed applications;
- If there is an update button opposite the name – click on it.
In a few seconds, the process will finish automatically (depending on your Internet speed).
There could be multiple reasons why the website isn’t loading or you’re having problems logging into Wildberries. It might be the result of an abrupt server outage, problems with your internet connection, or app-specific issues. Occasionally, the problem can be fixed by wiping the cache, updating the app, or attempting a different device. You can find a solution and get back online more quickly if you are aware of these possible causes.
Lack of RAM
"Why can’t I log into my Wildberries personal account from my phone?" is most commonly linked to a RAM shortage, but similar issues can occasionally arise on a computer.
Problems resulting from insufficient RAM are linked to the overall technical attributes of your gadget. You don’t need to worry if you have a new smartphone, but owners of older phones might run into similar issues.
How can this be resolved? This should assist. Close all open applications and disable any services that might use a lot of resources. We also recommend that you close all open tabs in your browser and programs, especially those that require a lot of resources, if the Weildberris website is not loading.
Some common issues may be the cause if you’re having trouble logging into Wildberries or if nothing is loading. It frequently has to do with erratic internet, out-of-date app versions, or transient server problems.
Start by making sure the app is up to date and inspecting your internet connection. Should those fail to fix the problem, you may try cleaning the app’s cache or even reinstalling it. It’s also possible that the servers are unavailable, in which case it’s best to wait a little while.
If the issue continues, getting in touch with support may help shed more light, particularly if it has to do with your account or payment preferences.
