Technology malfunctions occasionally, making it difficult to access your Ozon personal account. It’s annoying when you can’t get into your account, whether it’s due to forgotten passwords, incorrect login credentials, or technical difficulties.
If you are experiencing difficulty logging in, don’t panic—there are easy solutions available. You can reduce your stress and save time by knowing what common problems are and how to solve them.
This tutorial will walk you through a few workable solutions to swiftly and simply regain access to your Ozon account.
- Check the entered data
- SMS or letter does not arrive?
- Download the update
- Video on the topic
- How to register / create an account in the Ozon application?
- How to register with Ozon without a phone number? Virtual number for Ozon
- I can"t log in to Ozon, the user with the specified email is not found, help
- How to Register on Ozon from a Phone in 2025 / How to Register on OZON as a Buyer
- OZON Personal Account
- 100% way to solve one of the problems with Ozon
Check the entered data
The first thing that can be assumed when a user says, "I can’t log into my Ozon personal account," is that the authorization data was entered incorrectly.
- Check the correctness of the mobile phone;
- Make sure the email is correct.
Perhaps you typed a letter or number incorrectly? sent the form after inadvertently writing the address in Cyrillic? Did you forget to include the @ symbol in the email or add the final few characters to the phone number?
We are not always cautious enough for a variety of reasons. Simply check the data entry twice. You could also clear the form and reenter your email address or phone number.
SMS or letter does not arrive?
"I can’t log into Ozon because I don’t receive an SMS with a code" is the next grievance. In this instance, what can be done?
- Wait a little. Sometimes messages arrive instantly, sometimes you have to wait up to twenty minutes;
- If after 20 minutes the SMS message has not arrived, click on the “Get code again” button;
- Make sure your device is working normally. Check that you have a stable internet connection;
- Contact your mobile operator"s support service. You may have blocked receiving messages from short numbers.
Why am I unable to access Ozone through my email? How can a personal account be opened?
- You may be checking a mailbox that has not been linked to an account? Check all available email addresses;
- Look in the Spam folder; inboxes often go there;
- You have not linked your email to your personal account, so you cannot use it to confirm.
If none of the solutions worked to resolve the issue, get in touch with support. Write "I can’t log into my Ozon account…" along with a thorough description of the circumstance.
Don’t worry if you’re having problems logging into your Ozon account; this guide will show you how to fix the problem in a few easy steps. Whether it’s a lost password, an account lockout, or a technical issue, we’ll go over typical issues and how to resolve them so you can easily resume your shopping.
Download the update
"I can’t log into Ozon from my phone and open my account," will you protest? And when was the last time the application was updated?
- Open the Google Play or App Store;
- Find the marketplace application through the search;
- If there is an “Update” button opposite the name, click on it;
- Wait a few seconds/minutes until the update is downloaded.
It’s highly likely that the issue will be resolved, allowing you to launch the app, log in, and begin making purchases.
If Ozon’s "Login" button isn’t working, you might want to consider updating your smartphone’s operating system. You are using an outdated version, which prevents you from opening your account and causes frequent bugs and errors.
There isn’t just one set of instructions because different brands and models may have different interfaces. Simply navigate to the "General" or "System" section of the settings. Select the "Check for updates" button and, if the updated OS version is available, download it.
"Why can’t I log into my Ozon account through the website?" is the next query. It is worthwhile to consider updating at this point.
- Open the browser you are using;
- Go to the settings – usually this button is on the top right;
- Find the "About browser" section or something similar;
- Click on the check for updates icon.
Install the latest version if one is available!
Additionally, we advise against using the Internet Explorer web browser. If you are experiencing issues with this specific web browser, consider utilizing Google Chrome or any other Chromium-powered browser, like Yandex.
Is Ozon’s "Login" button still broken? One piece of advice: delete the cookies and cache. This is a rough algorithm:
- Open the browser settings;
- Go to the "History" tab;
- Find the "Clear…" icon;
- Select the type of data to delete: cache and cookies.
For the duration that the browser is being used, it is recommended that the cache and cookies be cleared. This should help reset any login errors to your individual account and bring functionality back.
A desktop operating system requires updates just like a mobile one does. This is particularly true if you’re still running an outdated version of Windows, such as Windows 7 or earlier, that Microsoft no longer supports.
Problem | Solution |
Forgot password | Use the "Forgot password?" link to reset it |
Incorrect login | Check your email or phone number for mistakes |
Account blocked | Contact Ozon support for help |
Technical issue | Try logging in from a different device or browser |
It can be annoying to lock yourself out of your Ozon personal account, but you can easily get back in by following the correct procedures. Make sure your internet connection is steady and check your login credentials twice before proceeding. Simple errors like typos or shaky connections can occasionally be the cause.
Try changing your password again if that doesn’t work. Ozon offers a simple method for doing this, which frequently fixes the problem. Be sure to carefully follow the instructions and keep an eye out for the reset link in your email.
Please do not hesitate to contact Ozon’s customer support if the issue continues. They can assist you in delving deeper into the problem. Keep in mind that they are there to help you, so ask for help when you need it.