You’re not alone if you’ve ever attempted to make a purchase on Ozon but ran into problems when it came time to pay. Issues with payments can be annoying, particularly if you’re anxious to complete your order. Fortunately, there are a few typical causes for these problems as well as simple fixes.
Your payment may be failing due to a number of reasons, such as outdated information, app bugs, card problems, and payment limits. Gaining insight into potential issues is the first step towards regaining control and fulfilling your order.
This post will explain the potential causes of Ozon payment issues and provide prompt solutions. You can avoid the hassle and expedite the processing of your purchase by following a few easy steps.
Problem | Solution |
Payment method not accepted | Check if your card or payment option is supported by Ozon. If not, try another method. |
Insufficient funds | Ensure there’s enough money in your account to cover the purchase. |
Payment declined by bank | Contact your bank to resolve any restrictions or issues on your card. |
Technical error on the site | Try refreshing the page, using another browser, or waiting a few minutes before trying again. |
Blocked account | If your account is blocked, reach out to Ozon support for assistance. |
- Data entered incorrectly
- The card has expired
- Insufficient funds in the account
- Prohibition of online purchases
- Connection lost
- The product is out of stock
- Problems with payment with points
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Data entered incorrectly
If you wish to add a new payment method, why does Ozon not accept card payments? Make careful that the data is entered accurately. This is a very simple place to make a mistake: you could enter the wrong letter or mix up the numbers.
Check what and how you write carefully. Accurately write the card number on the front, the cardholder’s full name, the card’s expiration date, and the code on the back. You entered nonexistent details, so you won’t be able to pay if you make even one mistake.
The card has expired
Why does Ozon not accept credit cards or debit cards even though the information is entered accurately? Another such reason is that your card has run out of validity. The plastic is usually automatically reissued, but activation is required. Make sure to visit the bank to accomplish this.
Check to see if the card has expired by opening the bank’s mobile app. If so, just choose a different payment option.
If you’re experiencing difficulties paying for an order on Ozon, there could be a number of common causes, such as inaccurate card information, payment limits, or even a brief issue with your bank or the platform. This article helps you identify and resolve these problems with ease, enabling a smooth order processing experience.
Insufficient funds in the account
I’m unable to use a card to pay for an order on Ozon. Verifying that there are sufficient funds in the balance to make purchases is worthwhile. You should be aware that you won’t be able to finish the checkout process even if there are a few rubles missing from your account.
You can use the website or mobile application to view the current balance in your Internet bank personal account. If you realize that there isn’t enough money, pay with a different card or quickly top off this account. Select a convenient replenishment method according to your bank’s charges and limitations.
Prohibition of online purchases
An additional response to the query, "Why can’t I pay for an order on Ozon online?" Every banking application has security settings available. To stop fraudsters, almost all online banks offer the option to disable specific kinds of transactions.
If you have turned off the option to make online payments, take a look at the application settings. Additionally, it’s important to confirm that you haven’t set a limit—the maximum amount that can be deducted from your card at once. Perhaps you set a 500 ruble limit, but now you’re attempting to pay 1000 rubles? Then don’t be shocked when Ozon (or any other) refuses to accept payments made with MIR cards. In any event, it is worthwhile to investigate. Don’t worry, the limit can be adjusted if needed.
Crucial! If you are experiencing trouble transferring money, it is advisable to see if the card has been blocked. If you believe you have lost the card or are afraid you may, you have the option to impose a block on yourself. The account may also be blocked by the bank; this is typically the result of questionable activity. You can look into your personal account to see if there is a block.
Connection lost
The inability to establish an Internet connection is one of the most frequent causes of payment issues on Ozon. It goes without saying that a regular, reliable network connection is required for the payment.
If connecting to the Internet does not function for any reason—perhaps the connection is broken or the speed is too slow—we make do with what we have. The purchase of ozone freezes at this point because the order is not paid for.
How can the issue be resolved? Initially, we attempt on our own:
- Reboot the device, if you have a smartphone, you can enter it into the aircraft mode;
- Try connecting to another network if there is such an opportunity. You can switch from mobile to wireless or vice versa;
- Make sure that there is enough money on the account, all Internet points are connected. Maybe you have ended traffic on the tariff?
There are some things that a person cannot control. Poor weather, the general overcrowding of mobile towers, radio interference, and many other factors are a few examples. You just have to wait in this instance.
Should that prove ineffective, you should get in touch with your provider’s or mobile operator’s support staff. Support typically operates around-the-clock. Either call or send a message via the chat feature.
The product is out of stock
Ozon deducted the payment, but the order remains unpaid and unprocessed? This occurs when the product that you have chosen is unavailable. Yes, the item is listed in the catalog and purportedly ready for purchase. However, a notification stating that the product is not in the seller’s warehouse appears at the time of registration.
What should I do since Ozon took the money out but the order hasn’t been paid for? And how can I get my money back if the product isn’t in stock? You don’t need to worry at all; the refund will be processed automatically and as soon as possible.
Problems with payment with points
And now for the question of why Ozon does not offer bonuses as payment. Keep in mind the golden rule: you can only use all of your points to buy premium goods. We apologize, but you are unable to spend bonuses if the card for the item you have chosen lacks a crown icon.
Why am I not able to use my Ozon points to purchase premium goods? The premium program is not applicable to the following categories:
- Delivery
- Gift certificates
- Air and train tickets (except Travel)
- Audiobooks/digital books/magazines
- Goods released under the Reima/Lassie brands
- Children"s goods
- IQOS brand goods
- Office paper
- PlayStation payment cards.
Additionally, per seller agreements, Ozon prohibits you from using premium points to purchase certain goods. Certain restrictions are in place in private; however, you will be notified of them when you place an order. Furthermore, this hardly ever occurs.
Don’t worry if you have trouble using Ozon to pay for an order; there are usually easy solutions. Make sure you have enough money available and that your payment method is supported first. Tiny errors like inputting card information wrongly can also be the cause.
If everything appears to be in order on your end, the app or website itself may be the issue. You could try restarting your browser quickly or clearing the cache. Payment errors can occasionally be transient, so it can be helpful to wait and try again later.
It’s a good idea to get in touch with Ozon’s support staff for more enduring problems. They frequently have quick solutions for payment issues. You should have little trouble getting your order paid for if you follow these instructions.