I can”t leave a review on Wildberries: how the store fights negative opinions

Our lives have become reliant on online shopping because it is convenient and offers a wide range of goods. It can be challenging to share your experience on certain platforms, especially if it’s a bad one. One of the biggest online retailers, Wildberries, has come under fire for allegedly removing or filtering negative reviews. Many customers are now frustrated and uncertain about how to express their genuine opinions as a result of this.

For many customers, the only way they can communicate their opinions to other buyers is by leaving a review. It contributes to the development of trust and transparency in online shopping. Unfortunately, it casts doubt on fairness and integrity when platforms obstruct this process. Many Wildberries users claim they feel silenced when they try to leave negative reviews because they encounter obstacles.

This conduct highlights significant issues regarding striking a balance between preserving a brand’s reputation and granting consumers the right to free speech. Reviews, after all, are beneficial not only to other customers but also to the business itself. By filtering or blocking negative reviews, Wildberries might be undermining this important feedback loop, which could ultimately impact customer trust.

Poor network connection

First, let’s address the most obvious explanation for my inability to write a review on Wildberries: a network connection issue. Unfortunately, this occurs, and you are unable to use the marketplace if you do not have a steady and reliable Internet connection.

You can attempt to resolve the issue on your own; to do so, we suggest the following actions:

  • Restart your phone or computer;
  • Switch from a mobile network to a wireless one (or vice versa);
  • Check the remaining traffic according to your tariff – maybe you have run out of gigabytes;
  • Make sure that there are enough funds on your balance.

Naturally, if you are unable to connect to the Internet, Wildberries does not permit you to leave a review. The fact that this issue can be resolved in a few minutes is a good thing. Should you have been unable to manage independently, get in touch with your provider’s or mobile operator’s support staff.

You did not purchase the product

The other reason you are unable to post a review on Wildberries is that you did not buy this particular item from the marketplace. You won’t be able to review a product even if you purchased it—say, shampoo—in a traditional chain store rather than online.

You must purchase the product from this particular seller in order to rate it. It is only then that the "Write a review" button will show up.

You have already written a review

We’re still trying to figure out why Wildberries doesn’t release a product review. Remember that the customer may only leave one comment on an item they have purchased. Put another way, it won’t be effective to evaluate the goods again if you have already done so.

You will have to erase the comment entirely if you need to edit it because you now have a different viewpoint and want to share it. It won’t be feasible to write another review until after that.

It is significant to remember that reviews on VILDBERRIZ cannot be deleted using a mobile application. In the desktop version, you must use your personal account:

  • Open the site of the marketplace, log in if necessary;
  • Find the “profile” icon upstairs and click on it to the right;
  • In the menu that opened, on the top panel, look for the “Reviews and Questions” tab.

The screen will display every comment you have ever left. Either manually search for the product or use the search bar by entering its name to find it.

  • Found the right thing? Find the visibility icon at the bottom right;
  • There are three dots nearby – click and select “Delete”;
  • Don"t forget to confirm the action by pressing the appropriate button.

You are aware that the comment on Wildberries was previously published, which is why the review was not sent. You can now write your rating again since your initial message has disappeared.

Customers who find it difficult or impossible to leave negative reviews on one of the biggest online marketplaces, Wildberries, have taken to criticizing the platform. There is a widespread suspicion among users that the company purposefully blocks or filters critical feedback, which hinders the emergence of honest opinions. This article examines how Wildberries responds to customer reviews, what strategies they may employ to shape the story, and how this affects consumers who are looking for honest product reviews before they buy.

The system blocks the publication

Some users get very upset when Wildberry chooses not to publish negative reviews. particularly if the unfavorable evaluation is fully justified—for instance, if you received an incorrect or defective product.

Do not jump to the conclusion that the website is biased; occasionally comments are accidentally blocked because the verification system reads them wrong. You can attempt contacting the support service in this situation, and it would be best to attach photo and video evidence. Describe the situation in detail to the specialist.

Here’s another response to your inquiry about why I’m unable to post a review on Wildberries. It’s possible that you didn’t follow the guidelines when writing your comments because you used foul language, profanity, and an attempt to evaluate something unrelated to the product. Naturally, a message like that won’t be released.

Issue Explanation
Can"t leave a review Wildberries may prevent certain users from posting reviews, especially if they seem negative or critical.
Strict moderation The platform filters out or removes reviews that don"t align with their guidelines, which can limit negative opinions.
Blocked reviews Sometimes, reviews are blocked if they contain complaints or comments the store doesn"t want displayed.

Like many other online merchants, Wildberries mainly depends on client testimonials to increase sales. It’s evident, though, that not all criticism is appreciated equally. Consumers have complained about how difficult it is to leave reviews, particularly after having a bad experience. Concerns concerning the platform’s fairness and transparency have been raised by this.

The general perception of product quality and customer service can be distorted by the inability to freely express honest opinions. It undermines the website’s credibility and deprives potential customers of all the information they require to make wise decisions.

It’s critical for companies like Wildberries to strike a balance between the need for sincere customer interaction and the desire for positive reviews. It is imperative for us as customers to support transparent and truthful communication in order to preserve the integrity of the online shopping experience.

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