It can be annoying and perplexing to order something on Ozon and discover that all of the delivery deadlines have gone by. There could be a processing delay or the item you were waiting for could still be in transit. You’re left wondering what to do next, regardless of the cause.
Thankfully, there are actions you can take to increase your order’s shelf life, which will buy you more time to find a solution without having to forfeit your purchase. You can maintain the status of your order even if the delivery deadlines haven’t been reached by following this guide, which will walk you through your available options.
Knowing how to increase the shelf life on Ozon can save you time and worry, whether you’re dealing with a delayed package or you just want to make sure your order isn’t canceled automatically.
Step | Description |
1. Contact Support | Reach out to Ozon customer support via chat or phone to explain your situation and request an extension. |
2. Provide Order Details | Have your order number and details ready to help support quickly locate your order. |
3. Follow Instructions | Follow any specific instructions provided by support to extend your order"s shelf life. |
4. Confirm Extension | Make sure to confirm that the extension has been applied to avoid any misunderstandings. |
- How to extend the shelf life
- PC / laptop – official website
- Application on a smartphone / tablet
- How many times can you extend
- How much can you extend
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How to extend the shelf life
Online shoppers frequently wonder if they can prolong the shelf life of an Ozon order in this day and age of extreme time constraints. Not all methods can achieve this solution. Let’s look at some options for various gadgets.
PC / laptop – official website
Using the official website is the simplest method to prolong a package’s shelf life at an Ozon pick-up location. Here, there are two possible approaches:
- Through your personal account. Go to the ozon.ru website and log in. After that, go to "Orders", find the desired purchase and click on the "Extend storage" button. Note that this option is only available for pick-up points, and for other methods of conducting a transaction it does not appear.
- Using online chat or mail. The second option is to contact customer support. This can be done through online chat – ozon.ru/my/chat/?channel=CCRM or write to e-mail help@ozon.ru. In both cases, you need to tell the operator the order number, say that the allotted time is running out and ask to extend it. If such an option is possible, the operator will meet you halfway and perform the work at the customer"s request.
Application on a smartphone / tablet
To find out how to prolong a product’s shelf life on Ozon, make use of the application’s features. You have two options, just like in the prior instance:
- Through your personal account. To do this, go to the Ozon program, go to the "My Ozon" section at the bottom right and "Orders". Here, find the option you are interested in in the list, and then click on the extension button. As in the case discussed above, the request is performed automatically.
- With the help of support. To contact support, go to the "My Ozon" section, scroll down to the "Messages" item in the "Communication Center" section. Then click on the "Start chat with support" button and report your desire to increase the time the product stays in the department. You can also simply dial 8-800-230-460-06 and place the appropriate order.
Many inquire about the cost and necessity of paying for the option to extend the storage period on Ozon. When feasible, agents of the online retailer offer the service without charging for it and without requiring another money transfer.
How many times can you extend
For buyers who sometimes forget things, having the option to extend the time the goods are in the department is very helpful. However, a scenario might occur where it was not feasible to pick up the goods following the initial period extension. This presents a conundrum: to what extent can you keep the order on Ozon for longer? This is only permitted to be done once in official capacity. A double extension was permitted by the administration until recently, but it is currently prohibited.
How much can you extend
By knowing what to do in the event that the Ozon shelf life has passed, you can prolong the period and prevent such repercussions. For a pick-up point, this can be done for a maximum of five days. Support staff at post offices are only able to provide one day when it comes to receiving goods. There won’t be another rise feasible.
It is best to select the option with a pick-up point or even prefer the Russian Post if you are unsure if you will have time to pick up the package at the post office. In the latter scenario, goods are stored at the branch for a total of fifteen days.
Order management on Ozon can be difficult, particularly if deadlines are missed. To keep your order active, it’s critical to move swiftly and make use of all available alternatives. Through familiarizing yourself with the platform’s policies and making use of tools like customer support and delivery extension, you can frequently prevent losing your purchase entirely.
You can remain on top of deadlines by monitoring the status of your orders and creating reminders. By doing this, you lower your chances of encountering problems that call for impromptu solutions. You can avoid needless stress and make sure that your shopping experience is hassle-free by being proactive and informed.
Extending an order’s shelf life on Ozon necessitates prompt action, transparent communication, and a thorough comprehension of the platform’s policies after all deadlines have passed. To prevent cancellations or additional costs, you can efficiently manage and potentially extend the storage period of your order by contacting customer support, asking for extensions, and looking into your options.