Whether you’re a buyer or a seller on Yula, there are situations when you need to cancel an order. Perhaps you had a change of heart, or there was miscommunication regarding the item. For whatever reason, it’s critical to understand how to handle the cancellation procedure with ease.
Order cancellation typically requires prompt action from the buyer. It can be challenging to stop a transaction once it has started. However, you can easily cancel your order if you follow the correct procedures.
Conversely, sellers might have to cancel an order because of stock shortages or other unanticipated events. By following the proper protocol, you can manage the situation professionally and preserve your good reputation.
In order to make the process as simple as possible, this guide will walk buyers and sellers through each step.
What is a safe transaction?
It’s common for anyone to wonder how to cancel a transaction on Yula because you might decide not to finish the purchase. Everyone has the freedom to change their mind! To ensure that neither you nor the seller lose money, it is crucial that you refuse the product in the appropriate way.
Let us examine the notion of a secure transaction prior to determining the process for canceling an order on Yula.
It’s possible to pay with cashless transactions. To put it simply, both the seller and you can use bank cards to make payments for the goods.
- When you click the buy button, the money in your account is reserved for the seller;
- After you confirm receipt of the goods, the money is debited and goes to the seller"s account.
On Yula, orders cannot be canceled unless payment is made through a secure transaction. The whole amount that was "frozen" on your card will be returned, so you don’t need to worry about the money you spent.
In your personal account, you have the option to allow secure transactions (both through the mobile application and through the website). Make sure the option is enabled by opening the settings, selecting the "Secure transaction" tab. Next, select the "Bank cards" tab and add a minimum of one card to your account.
What should a buyer do?
To ensure there are no unanswered questions, let’s examine the procedure step by step! Although using a mobile application will be more convenient, the website still offers all the features we require.
- Open the application and find the product you like;
- If the seller uses a secure transaction, you will see the "Buy" button at the bottom of the screen;
- Click on it – the product will be instantly reserved.
You now realized that you would prefer to back out of the deal and end the transaction on Yula. We reiterate: there could be a variety of reasons, such as you simply changed your mind, the seller himself wrote to you informing you that the product had already been promised to another customer, or you simply unintentionally clicked the button.
The first, most basic method you can employ is this:
- At the bottom of the screen there is a red button "Cancel the transaction on Yula", click on it!
- And do not forget to confirm the action by clicking on the icon of the same name again.
The process takes a few seconds, as you can see. You don’t need to worry because your account isn’t even slightly debited.
On Yula, there’s an even simpler way to return an item. You have ten minutes to wait in order to finish the payment process. Within ten minutes, if you don’t confirm the purchase, the product reservation is removed and the cancellation happens automatically.
What should you do if you’ve already decided on the delivery/receipt option and verified the "freezing" of the card’s funds? Go back to the advertisement:
- Click on your avatar at the top right;
- Click on the "My purchases" tab;
- Find the desired product in the list.
The cancel button will appear as soon as you open the advertisement; click it to confirm the action.
Keep in mind that you have two options for returning an item:
- Until the goods have been handed over to the buyer – then the seller will click the confirmation button in his personal account and it will no longer be possible to return the money (unless by agreement with the person).
- If you have chosen courier delivery, you can refuse until the moment the goods are transferred to the Boxberry delivery service. If the item has already been sent, nothing can be done.
| Step | Seller | Buyer |
| 1 | Open the Yula app and go to your profile. | Open the Yula app and go to your profile. |
| 2 | Select the item you want to cancel the sale for. | Select the order you want to cancel. |
| 3 | Click "Cancel Sale" and confirm your decision. | Click "Cancel Order" and confirm your decision. |
| 4 | Wait for confirmation from Yula. | Wait for confirmation from Yula. |
| 5 | The sale will be canceled, and the item will be available for others. | The order will be canceled, and your payment will be refunded if applicable. |
On Yula, it’s simple for both sellers and buyers to cancel an order. Gaining an understanding of the procedures will enable you to use the platform more effectively and steer clear of any possible problems.
If you must cancel an order as a customer, you should do so right away. Use the app to get in touch with the seller directly and let them know why you had to cancel. The seller can quickly cancel the order on their end if the item hasn’t been shipped yet. This prompt communication can help you avoid misunderstandings and maintain a positive Yula experience.
It is crucial for sellers to remain receptive and accommodating in the event that a customer requests to cancel an order. You can easily cancel the order if the item hasn’t been shipped. All you need to do is get in touch with the buyer to confirm the cancellation.
Maintaining open lines of communication and promptly responding are essential for a seamless transaction process on Yula, regardless of the buyer or seller. You can manage order cancellations with ease and carry on using the platform by adhering to these easy steps.
Whether you’re a buyer or a seller on Yula, canceling an order is a simple process. With the help of this guide, you’ll be able to effortlessly navigate the platform and stay clear of any needless complications. You can handle your transactions quickly and effectively by following the instructions, regardless of whether you need to modify a sale as a seller or have changed your mind as a buyer.
