You might decide on Ozon that you need to cancel an order after paying for it. This guide will show you how to cancel an order after payment, whether you made a mistake or simply changed your mind. There are a few conditions you should be aware of, but it can be a simple process.
The ability to cancel an order on Ozon is contingent upon its current status. The order can usually be canceled if it hasn’t been shipped or processed yet. But, once the order leaves our warehouse, there are fewer choices available to you, and you might have to wait for it to arrive before attempting a return.
You can avoid wasting time and aggravation by being aware of the proper timing and the necessary steps. This post will walk you through how to monitor the status of your order, what to do if it can still be canceled, and what to anticipate if it has already started its journey.
Step | Explanation |
1. Go to "My Orders" | Open the Ozon app or website, log in, and find your order under "My Orders." |
2. Check order status | If the order hasn"t been processed yet, you can cancel it directly. If the status is "Preparing for shipment" or beyond, cancellation might not be available. |
3. Use the "Cancel" button | Click on the "Cancel" button next to your order if available. Follow the instructions to complete the cancellation. |
4. Contact customer support | If cancellation is not an option in the app, contact Ozon customer support for help. They may be able to assist depending on the order"s status. |
5. Refund | If successful, Ozon will process your refund according to their policy. The time it takes for the refund to appear depends on your payment method. |
- How to cancel an order?
- Terms for issuing a refusal
- Term of refund of funds
- You paid less than six hours ago
- Payment was made more than six hours ago
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How to cancel an order?
To begin with, is it feasible to cancel an order placed on Ozon? Yes, this is an opportunity available to all users; neither a premium subscription nor any privileges are required. Anybody has the option to decline any purchase.
We will address the process of canceling a paid-for order on Ozon. This makes sense because receiving goods without receiving payment in full is not possible. Let’s examine the necessary steps to decline delivery.
Within the mobile app:
- Open the application and stay on the main screen;
- Find the order you are interested in and click on its card.
- Log in and find the "Orders" section on the top panel;
- Click on the delivery number that you want to refuse.
The next steps in the desktop and mobile versions are exactly the same. Clicking the "Cancel" button on Ozon is required to cancel an order.
- A window will open in which you can view all the products from this order;
- If you are planning a partial cancellation, check the boxes next to the items you do not want to pay for;
- If you decide to cancel the delivery completely, there is a "Select all" window at the top, check the box there.
As you can see, you have the option to cancel a portion of your order on Ozon or the entire purchase, depending on your preferences. Once you’ve chosen the items you want, another window will open where you’ll need to explain why you’re canceling.
There are numerous explanations; select the relevant one:
- Found cheaper
- Changed my mind
- Found with faster delivery
- Discount/promo code was not applied
- I want to change the order and place it again
- Did not receive the goods on time
- Part of the goods from the order were canceled
- Other (indicate)
You must verify the quantity of items and the refund amount for the canceled Ozon order—which will be credited to your account—again after choosing the reason. Next, press the button for confirmation!
Note that you are unable to cancel your refund. If, by mistake, you declined delivery and had no intention of doing so, just place a fresh order.
Terms for issuing a refusal
The most crucial thing to keep in mind is that you have the option to refuse while your purchase is being completed. Stated differently, until the goods are transferred by the seller for delivery. Upon transfer of the items for delivery, the cancel button will simply vanish.
If you didn’t have time to reject some of the goods, how can you cancel a paid order on Ozon that is currently being delivered? Try using a chatbot to send a message to the support team; you can do this on the website or in the mobile app.
Recall that you are not required to accept delivery if
- You want to choose another payment method or change the recipient;
- It is necessary to extend the storage period or reschedule the receipt time.
Does Ozon give money back for orders that are canceled? All of the money will, of course, be credited to your account or card. Bonuses that were used to pay for a portion of the purchase will also be reimbursed; you can check the balance in your personal account.
It is possible to cancel an order after payment has been made on Ozon, although the process may vary depending on the status of the order. Through your platform account, you can cancel if the seller hasn’t begun processing it yet. You will have to wait for delivery before returning the item, and once the order has been shipped, cancellation is not possible. When canceling orders on Ozon, timing is crucial, so be sure to move quickly.
Term of refund of funds
We’re sure a lot of people are wondering when they can expect to receive their money back if they cancel an order on Ozon. It is also understandable given that you declined the purchase. When can you anticipate getting your money back?
We explain in detail the two possible outcomes for the development of events when canceling a payment so that you are not confused by the rules.
You paid less than six hours ago
Let’s start by discussing why there are even two options. The money isn’t deducted right away after the purchase is paid for, that much is true. Your card is blocked for a duration of precisely six hours.
The return of ozone funds for the canceled order will happen instantly if you draw up a refusal as soon as possible after failing the test after six hours. The money was frozen on your account, as we previously stated, so it wasn’t written off. Notifications of cancellation are sent, and the marketplace unblocks the funds instantly.
It is important to remember that the bank statement might not show this transaction.
Payment was made more than six hours ago
You will need to exercise patience if you choose to return an item on Ozon after the payment has been made for longer than six hours. The marketplace will take up to 72 hours to complete the transaction before returning your money to your account.
The money is usually returned within two to three days. Rarely, the transaction may take a maximum of ten days. The precise time frame varies depending on your bank and payment method; you should write to the banking company’s support service with any questions.
A third option exists, which merits discussion in its own right: you choose to reject the product on Ozon. This indicates that you have already accepted the delivery, looked over the items (trying on clothes or shoes, for example), and made the decision not to pick up some of them.
So, how can I return an item that I paid for on Ozon if it didn’t fit or I didn’t like it? It’s simple; just hand it to the courier or let the employee know what you want when you get to the pick-up location.
What comes next? Your card or account will receive the money back in a few days, typically two or three. The longest period is ten days. The market requires time to verify that the product complies with its specifications.
On Ozon, orders may be canceled after payment has been made, although this will depend on the order’s status. Through your account, you can cancel the order directly if it hasn’t been processed yet. All you have to do is locate the cancellation option in your order history. If the product hasn’t been shipped, it’s simple and quick.
It is more difficult to cancel an order once it has been processed or shipped. To get assistance, you must speak with customer service. Though it’s not always a given, they might provide a solution. Returning the product after receiving it may be your only choice in such circumstances.
If you have to cancel an order, you should do so as soon as possible. Your chances of successfully canceling an order increase if you check its status as soon as possible. Read through Ozon’s cancellation and return policies at all times to be aware of your rights as a customer.