Online clothing shopping is handy, but it can be challenging if the items don’t fit as expected. This frequently results in returns, and many customers are curious about the cost if nothing fits. Prior to making a purchase, it is crucial to comprehend the return policies and any related expenses.
Popular online retailer Lamoda has a variety of clothes and accessories, but there are a few things to consider before returning an item. Being aware of the return process and potential fees can help you avoid unforeseen costs.
We’ll go over everything you need to know in this post about returning items to Lamoda, including whether you’ll have to pay for return shipping or restocking costs if nothing fits.
- What to do
- Fitting
- Under warranty
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What to do
The item does not fit is a frequent occurrence when making purchases from the Lamoda online store. The cause could be an inappropriate appearance or color, a size disparity, a departure from the stated qualities, etc. When this happens, you should be aware of your legal rights and what to do at Lamoda if the product does not fit or the size is incorrect for any other reason. Two scenarios can be distinguished when analyzing the problem: either the product was ordered with or without a try-on.
Fitting
After an item is purchased, the Lamoda online store allows customers to try it on before deciding how to pay for it. This is really practical as it lets you choose the right size and prevents you from purchasing an inappropriate item. Not all delivery services offer this option, but it is applicable to clothing and shoes.
Let’s talk about what to do if nothing fits during a Lamoda fitting. No matter how many items are ordered, a maximum of 15 minutes can be allotted for fitting a single order. This time is sufficient to determine whether or not the delivered shoes and clothes fit you. Following the fitting events, you have the following choices to make:
- Pay for those items that suit you. You do not need to pay for the rest. You can immediately give them to the delivery service representative or return them later.
- Immediately order a different size from an employee of the delivery company.
If nothing fits on Lamoda, you typically do not have to pay for delivery. There are some exceptions, such as when the delivery service’s terms specify that payment is required. It is preferable to make this point clear up front. Order placement sometimes includes an indication of the amount to be paid in such a scenario.
Under warranty
After trying the Lamoda size on at home (when you have not used the special service or decided to keep the item for now), let’s now determine what to do. You have 30 days in this instance to return the item.
You can return an item or swap it for a different Lamoda size by doing the following:
- Inspect the purchase. It must retain its presentation and consumer qualities. It should not have any signs of use. You also do not need to pay if nothing fits due to the low quality of the product.
- Fill out the application. This can be done in your Lamoda personal account at the link lamoda.ru/help/article/vozvrat-s-pomoshyu-onlajn-vozvratnoj-formy-ru/. To do this, log in to your profile, go to the order with the product that did not fit, and click on the "Checkout" button return". Next, indicate the purchases you would not like to pay for and state the reason.
- If you do not have a personal account, fill out the form manually using the sample available at the link lamoda.ru/help/article/obrazets-zapolneniya-zayavleniya-na-vozvrat-ru/.
- Select the return method. The following options are available – Peak Point, Russian Post, Lamoda pick-up points, DPD (for jewelry). In almost all the cases considered, you do not need to pay if nothing fits. The exception is the services of Russian Post. However, it will not be possible to return jewelry this way.
- Put a statement in the parcel, if it was made manually, and a receipt for payment. Many people ask how to return an item to Lamoda if it does not fit, without a receipt. This is possible, but in this case, representatives of the online store have the right to request additional information confirming the fact of purchase.
- After receiving and inspecting the goods, the money is transferred to the client within 10 days. The person is informed about the arrival of the parcel at the warehouse by SMS.
Here are the instructions for returning the goods in its entirety or changing the size on Lamoda. Such an operation shouldn’t be difficult if you have a receipt and other supporting documentation.
The question then becomes, if nothing fits, how much will you have to pay? The buyer will only be required to pay for the courier services because the online store does not have a clearly stated order placement fee. The price is approximately 300 rubles on average, though it might change based on where it is delivered. We reiterate that you are only required to make payments at the Russian Post. If nothing fits, returns for other delivery services are free.
It’s critical to comprehend Lamoda’s return policies and associated expenses when shopping there in case an item doesn’t fit. To help you be prepared and shop with confidence before making a purchase, this article explains what you might have to pay, including any return shipping or restocking fees.
| Scenario | Fee |
| Return via courier | Free if you keep at least one item, otherwise a small fee applies |
| Return via pickup point | Free regardless of whether you keep an item or not |
| Express delivery | Usually non-refundable |
It’s crucial to be aware of Lamoda’s convenient return policies when shopping, which let you try items on at home. You’ll only have to pay for the courier service, which is typically a nominal charge, if nothing fits.
Lamoda gives you the option to return items that don’t work for you in an effort to make online shopping less stressful. It’s simple to shop with confidence because there aren’t many fees and an easy return procedure.
In conclusion, even though it could cost a little to try things at home, Lamoda’s customer-friendly practices guarantee that you won’t be forced to buy anything you don’t want to. Because of this, it’s a fantastic choice for people who would rather shop online without having to worry about buying things they won’t wear.
