How long does it take to process a Wildberries refund request

While returning an item on Wildberries ought to be simple, how long does it take to receive your money back in reality? Knowing when to expect the refund and how long it will take can help you feel less stressed.

Every day, Wildberries processes a significant number of orders, and one of the main functions of their business is handling returns. However, a number of factors can affect how long it takes for a refund to process.

We’ll go over each step of the normal Wildberries refund procedure in this post, along with how long it usually takes for customers to get their money back.

Terms and reasons for return

Wildberries requires verification of the existence of a defect before returning money for defective goods. There are simply too many factors that can lead to a product being deemed defective to be listed here. As a result, we will confine ourselves to a broad and understandable definition: if the item is damaged in both appearance and functionality.

We will explain where to look for a defect in your personal account and how to submit a return request in more detail shortly. For the time being, let’s concentrate on particular figures—this is crucial.

In the event that Wildberries gives in and accepts the faulty product, what deadline must you meet? Here, it’s critical to understand the following:

• You can leave a request for a return due to a defect during the entire warranty period set by the manufacturer;
• If the manufacturer has not set a warranty period, it is by default a maximum of two years.

Unfortunately, you won’t be able to get your money back if the Wildberry defect isn’t verified. You must pass the seller-conducted inspection in order to receive your money back. This will be covered in more detail in the upcoming review section.

How to leave a request?

We need to discuss how to file a claim and how to do it correctly before estimating how long it takes to process a claim for a defect on Wildberries.

To avoid issues, it is advisable to familiarize yourself with the subtleties of this process before submitting. Although the mobile application has the necessary functionality, we will use the desktop version of the marketplace as it is more convenient.

• Open your personal account and log in;
• Find the profile icon in the top panel on the right;
• Hover your cursor over it to make a drop-down menu appear;
• Select “Appeals and product verification” from the menu;

• On the page that opens, find the “Product Check” tab;
• Click on the “Create a request” button.

It is imperative that the application be completed accurately to avoid complaints later on that Wildberry is unwilling to reimburse the money for the marriage. Thus, you must take the following action:

• Select from the list of purchased goods the item you want to return;
• Describe in detail the defects that allow the product to be classified as defective;
• Attach detailed photographs (supported formats: only .jpg, .jpeg, .png).

Occasionally, Wildberries refuses to take returns for defects because the pictures don’t seem to depict the problem! As a result, it’s crucial to adhere to the guidelines for photos:

• There is an overview photo of the entire product;
• A close-up of the sewn-in tag is taken;
• A photo of the barcode is taken (if there is a package with a barcode);
• The photo clearly shows the alleged defect of the product;
• The item itself is in focus, not blurred, its markings are clear and easy to read.

Once this form is fully completed, you can submit it! We will now discuss how many days it takes to process a return application for a defect with Wildberries in the following section of the review. You ought to be aware of what to anticipate.

Timeframes for reviewing an application and transferring funds

You ought to be aware of the structure of the verification procedure. Once the claim is finished, it will be sent to the seller where you bought the product so they can review it. It is crucial to realize that the seller, not the marketplace, will specifically take your claim into account.

For what duration does Wildberries view an application as defective? The platform’s guidelines set a maximum time frame of seven working days from the date of application submission.

If you go to the "Product verification" section of your personal account, you can quickly find out when the application was sent.

Now that you are aware of how long it takes to review a product on Wildberries, you can file a complaint with the marketplace support service if the seller does not reply to you within seven working days.

Let’s say your request has been granted, in which case you just need to wait for the money to be transferred. Your bank account will receive a credit (probably to the card that was used to make the purchase). Your bank will determine the precise return period, which is typically three to five business days, with a maximum of two weeks.

It usually takes a few days to process a refund request, so returning an item to Wildberries is a procedure that requires some patience. A number of variables, such as the payment method you chose and the processing speed of your bank, can affect the timeline.

Even though the majority of refunds are completed in 3 to 10 business days, it’s a good idea to regularly check your bank account and track the progress of your return using the Wildberries app or website. You can learn more about the situation by getting in touch with Wildberries customer service if there is a delay that exceeds the anticipated timeframe.

The procedure is simple all around, but being aware of the approximate time frame helps manage expectations and lessen any possible annoyance during the waiting period.

Generally, it takes 3 to 10 days to process a refund request on Wildberries, depending on the payment method and the amount of time needed to inspect the returned item. Although the company aims to resolve issues promptly, there may be delays; therefore, it is crucial to monitor your request and exercise patience while it is being processed.

Video on the topic

Return of goods to Wildberries in 2025 | For sellers

How to issue a return of goods to Wildberries through the personal account WB partners.? Return of goods to the Wildberries pick-up point.

♻Return of goods FBS.🔮 WILDBERRIES, what to do? Where to look for REFUSAL OF ORDERS BY THE BUYER?

👿🙀😃Wildberries return processing

WILDBERRIES where is the quality product? Rejected the return application 🤦‍♀️ what kind of attitude ??????

WILDBERRIES return of goods from the client

RETURN OF GOODS TO WILDBERRIES